Refund policy

HerbMagic Online Store - 7 Days Money Back Guarantee

At HerbMagic, we are committed to your satisfaction and confidence in our herbal beauty products. We understand that circumstances may arise where a return is necessary, and we want to assure you that we stand by the quality of our offerings. Therefore, we are pleased to introduce our 7 Days Money Back Guarantee. Please review the details below:

7 Days Money Back Guarantee: HerbMagic offers a hassle-free 7-day money-back guarantee on all purchases. If for any reason you are not completely satisfied with your herbal beauty product within the first 7 days of receiving it, we will issue a full refund of the product purchase price, excluding shipping costs.

Eligibility for Refund: To be eligible for a refund, the following conditions must be met:

  • The product must be in its original packaging.
  • The product must be unused and in the same condition as when you received it.
  • The refund request must be initiated within 7 days of the original purchase date.

How to Initiate a Refund: If you would like to request a refund, please follow these steps:

  1. Contact our customer support team at herbmagic07@gmail.com within 7 days of receiving your product.
  2. Provide your order number, the name of the product, and the reason for the refund.
  3. Our customer support team will guide you through the refund process and provide you with further instructions.

Return Shipping: Return shipping costs are the responsibility of the customer. Please use a trackable shipping method to ensure the safe return of the product.

Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at herbmagic07@gmail.com. We will work with you to resolve the issue promptly and provide a replacement or refund as needed.

Non-Refundable Items: Certain items, such as gift cards, are non-refundable.

Cancellation Policy: Orders cannot be canceled or modified.

Contact Information: For any questions or concerns regarding our 7 Days Money Back Guarantee, please contact our customer support team at herbmagic07@gmail.com. We are here to assist you and ensure your experience with HerbMagic exceeds your expectations.